Dimensions of service quality of multipurpose cooperatives in Southern Mindanao Region, Philippines: A multivariate approach

The study endeavored to identify the measures of service quality multipurpose cooperatives in Digos City. followed a sequential exploratory design implemented using survey method involving 367 active members multi-purpose (response rate 91.75%) responding on 48-item scale developed quality. In analyzing data, factor analysis was used with principal components extract number dimensions. Results revealed four can be extracted from 48 items submitted for analysis, named as accommodation and reliability, assurance empathy, accessibility, efficiency. Implications utility framework were discussed, well context applicability other institutions.